How does our “Softub TLC Service” work? We would normally recommend you start to have your Softub Hydromate unit serviced after your warranty has finished or no older than 3 years old. The unit may appear to be running fine, but a small leak on the impeller may not be noticed until it becomes a bigger problem!
We would recommend you start to have your Softub motor unit serviced after your warranty has finished or no older than 3 years old. You can however choose to have it inspected at any age if you wish. There are two types of service which are explained below. You can either call, email or buy these services in our on-line shop. Once you have booked the service we will then send you a Softub box for you to box up your Softub Hydromate unit.
How our Collection by courier works
Once you have received your Softub box you need to box up just the Softub motor unit, making sure all water is emptied from the pipework!
We will then book a courier to collect the motor from your address. (please note standard delivery includes £100 insurance)
We would recommend this service if your Softub is about 3 years old.
After this service we would then recommend our Gold Service for the next two years.
We would recommend this service one year after our Platinum service has been carried out.