Is you Softub Hydromate unit mis behaving? It may still be running, but not as it should be? Has it completely stopped working? What ever the problem, we will have the solution and help is at hand!
If you have an issue with your Softub and need advice then help is at hand! Just contact us via email, call our Freephone number or on line chat with us to talk to a Softub specialist.
We have been selling and servicing Softub for over 20 years and we know Softub inside out!
We will normally suggest you send the motor unit to us for investigation and to access what is wrong with it.
We will send you a Softub box for the perfect fit!
Please see the costs below.
How our collection by courier works
Once you have received your Softub box and have boxed it up, making sure you have removed all water from the pipework! Let us know and We will then book a courier to collect the motor from your address. (please note standard collection/delivery includes £100 insurance)
We will diagnose the problem
After receiving your Softub Hydromate unit we will diagnose the issue and come back to you with a price to fix the problem. If we believe that a repair is not economically viable we will tell you.
Return to you or repair
If you are happy to go ahead we will make the repair and test the unit and make sure it is running as it should. If for any reason you do not wish to have the repair completed, we will arrange to return the motor unit back to you.
After completing the repair, we will forward an invoice. Once payment is received we then arrange to get the motor unit back to you. All our work comes with a 12 months parts and labour warranty. Should you decide within 3 months of the repair that you would like to buy a new Softub from us then we will discount the repair cost against the new Softub.
The cost to send you a Softub box, have the motor sent to us, diagnose the problem and then returned to you is £90 (This includes VAT) If you go ahead with any repair we will discount the repair bill by £30. Please go to our web shop to purchase this service.
Please note these costs apply to mainland England only.
Please ask if you are outside of this area.